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Home OUR SUSTAINABILITY Our Sustainability Journey Our Value Chain Our Consumers Food Safety and Product Quality
Disclosure Items: GRI 416; HKEX B6

Our Goals and Accomplishments

KPI Measurements Progress in 2022 Progress in 2023
Net Promoter Score for Customer Satisfaction 56 66
No. of accidents involving products or services that conform to the minimum safety requirements and the remedial actions taken 0 0
Percentage of total products sold or shipped subject to recalls for safety and health reasons 0 0

  • Our Vision and Ambition
    Our dedication lies in manufacturing products that adhere to the highest quality standards, guaranteeing that our valued consumers have available healthy, safe, and genuinely authentic offerings that fully comply with regulatory demands. 
  • Our Policy
    Our Quality and Food Safety Standards support our commitment to producing products of the utmost quality. 

Our Approach

To meet our rigorous standards of “Best Quality and Food Safety,” we adhere to the following guidelines:

Management We aim to foster and reinforce a robust quality culture that prioritizes ownership of quality across all levels and aspects of our operations. This includes identifying and effectively managing critical control points while conducting annual product safety training.
System In all our production facilities, we implement the Voyager Plant Optimization (VPO) System, encompassing all elements of ISO 9001 and FSSC 22000.
End-to-End Monitoring We ensure system effectiveness through regular activities such as organizing traceability, recall, and compliance testing, conducting third-party food safety audits and analysis, and performing bi-annual internal audits.
Learning and Feedback We foster a culture of benchmarking and knowledge sharing among our employees and facilities, driving continuous improvement in quality and food safety. Additionally, we prioritize meeting performance targets and ensuring profitability. Furthermore, we actively reward and recognize advancements and achievements in quality and food safety.
Stakeholder Engagement We provide ongoing education and training to our employees, holding them accountable for the monitoring, evaluation, and control of quality and food safety. Moreover, we foster collaboration with our customers and suppliers, setting rigorous standards that are effectively communicated to all stakeholders. We diligently monitor and evaluate compliance with these standards.

Our initiatives

Actions
  • Product Quality

    Digitalized Quality Information Management System

    To ensure effective quality management throughout the production process, we extensively utilize online instruments for real-time monitoring. These instruments are equipped with intelligent sensors to continuously monitor data. Our “100% quality platform” visualizes the collected data in real-time. In the event of parameter deviations from the standard, the system automatically triggers alerts, which are promptly sent to employees’ mobile devices for immediate attention and resolution.

    Our Quality Information Management System aims to enhance quality control through automated methods. It seamlessly integrates with analysis instruments and automatically collects and categorizes analyzed data, including raw materials, packaging materials, wort, fermentation, and finished products. The system evaluates the data against quality standards and automatically creates alert for any abnormal single value or trending data. 
    Impact
    1. Enhanced real-time monitoring of production processes
    2. Improved visibility and visualization of collected data
    3. Immediate detection and alerts for parameter deviations

    4. Timely response and resolution to quality issues


    Quality Ambassador

    To further foster our quality culture, we have implemented a selection, reward, and recognition initiative for quality ambassadors. Each month, every business unit or region will nominate eight exceptional colleagues as quality ambassadors, then we will identify exemplary contributors as annual quality ambassadors, acknowledging their significant contributions. Through sharing the inspiring stories of these quality ambassadors, we effectively promote our quality culture and ensure the production of high-quality products. 
    Impact
    Approximately 6,000 participants from 41 breweries across our four APAC countries were engaged. Over 200 external stakeholders, including upstream suppliers and downstream wholesalers, actively participated.
  • Food Safety

    World Food Safety Day

    In support of UN World Food Safety Day, Bud APAC actively raised public awareness and promoted actions for food safety. Under the theme “Safer Food, Healthier Body,” over 400 activities were hosted, encompassing food safety commitment, food defence, and public engagement.


    World Food Safety Day activities have fostered and reinforced a robust food safety culture across the entire supply chain, ensuring safety from seed to sip.

    Impact
    1. In support of UN World Food Safety Day, Bud APAC actively raised public awareness and promoted actions for food safety. Under the theme “Safer Food, Healthier Body,” over
    2. 400 activities were hosted, encompassing food safety commitment, food defence, and public engagement.

    3. World Food Safety Day activities have fostered and reinforced a robust food safety culture across the entire supply chain, ensuring safety from seed to sip.


    2023 Asia Pacific Food Safety Knowledge Competition

    Bud APAC organized the 2023 Asia Pacific Food Safety Knowledge Competition to enhance and reinforce the culture of food safety. The competition took place in four countries, involving 41 brewery teams and over 200 departments. The competition covered various knowledge areas, including Bud APAC’s food safety policy and local laws and regulations. In December, 2023, a highly competitive final round was held among the 41 teams, resulting in gold, silver, and bronze awards presented to three teams and three individuals. 
    Impact
    2,000+ employees participated in the competition with raised awareness and knowledge of food safety with Bud APAC.